Need help? Write to us.
Email: hello.zenstone@gmail.com
We usually reply within two business days. Please tell us your device (for example
iPhone 14, iOS 18) and what happened — that lets us help you in the first reply
instead of the third.
About KnowUs
A party game about how well your group really knows each other.
We cannot join the same room
Everyone needs an internet connection and the same room code, and the room has to still be open — rooms close when the session ends. If a code is not accepted, have the host create a new room and share the fresh code.
Is the game data kept?
No. Player names, answers and scores exist only while the session is running and are deleted automatically when it ends.
A player dropped out mid-game
Rejoining with the same room code puts them back in. If the host leaves, the room closes for everyone — start a new one.
Purchases & subscriptions
How do I restore a purchase?
Open the app's settings and tap Restore purchases, signed in with the same Apple ID or Google account you bought with. This restores active subscriptions.
How do I cancel a subscription?
Subscriptions are managed by the store, not by us — we cannot cancel one for you:
- iPhone / iPad: Settings → tap your name → Subscriptions → choose KnowUs → Cancel Subscription.
- Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions → choose KnowUs → Cancel.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.
How do I change my plan?
Switching between the monthly and yearly plan happens in your store account, at the same place you cancel. The change takes effect at the end of the period you have already paid for, so nothing is lost.
How do I get a refund?
Refunds are handled entirely by the store. On Apple, use reportaproblem.apple.com; on Android, use the Play Store order history. If something went wrong on our side, write to us first — we would rather fix it.
I was charged but did not get anything
Send us the receipt from Apple or Google and tell us which package — we will sort it out.
Your data
Player names, answers and scores exist only while a session is running and are deleted automatically when it ends.
The full details are in our Privacy Policy. To request deletion of any data, or to ask a question about privacy, write to privacy@zenstonellc.com.
Contact
ZenStone LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Support: hello.zenstone@gmail.com
Privacy: privacy@zenstonellc.com