Hairfit: AI Hairstyle Try On — Support

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About Hairfit

Hairfit shows you what a new haircut or hair colour would look like on your own photo, before you sit down in the chair.

How do credits work?

One credit produces one image. Your first image is free. After that you either buy credits outright or subscribe:

• Single image — 1 credit.
• 10 credits — a one-off pack.
• Monthly subscription — 8 credits every month.
• Yearly subscription — 8 credits every month, plus 10 extra credits when you start.

Credits you buy outright never expire. Credits that come from a subscription stay available for as long as the subscription runs and expire when it ends. If you have both kinds, the app always spends the subscription credits first, so your purchased ones are the last to go.

Where are my images stored?

On your device, and nowhere else. Your photo is sent to our server only for the moment it takes to generate the image, and is discarded immediately afterwards — we never keep a copy. That also means the app cannot recover images for you: use the three-dot menu on a result to save it to your photo library or share it.

My credits disappeared after reinstalling

Credits are stored on your device. The app keeps a backup outside itself, so a reinstall on the same device normally brings them back. Moving to a new phone does not carry them over yet. An active subscription can always be brought back with Restore purchases in the settings. If purchased credits are missing, write to us with your receipt from Apple or Google and we will restore them.

The result does not look like me

The AI works best with a well-lit photo taken straight on, with your whole head in frame and your hair not covered by a hat or hood. Very dark photos, strong side angles and sunglasses all make the result less reliable. If a result is poor, use the thumbs-down button — that feedback goes to us and is what we use to improve the app. No photo is ever included with it.

Why did I get a style I did not pick?

The recommendation on the home screen is chosen by the AI from both the women's and the men's catalogue, based on your photo — independently of which catalogue you are browsing in the Looks tab. If you would rather choose yourself, pick any style from the Looks tab directly.

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Purchases & subscriptions

How do I restore a purchase?

Open the app's settings and tap Restore purchases, signed in with the same Apple ID or Google account you bought with. This restores active subscriptions.

How do I cancel a subscription?

Subscriptions are managed by the store, not by us — we cannot cancel one for you:

• iPhone / iPad: Settings → tap your name → Subscriptions → choose Hairfit → Cancel Subscription.
• Android: Play Store → your profile picture → Payments & subscriptions → Subscriptions → choose Hairfit → Cancel.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for.

How do I change my plan?

Switching between the monthly and yearly plan happens in your store account, at the same place you cancel. The change takes effect at the end of the period you have already paid for, so nothing is lost.

How do I get a refund?

Refunds are handled entirely by the store. On Apple, use reportaproblem.apple.com; on Android, use the Play Store order history. If something went wrong on our side, write to us first — we would rather fix it.

I was charged but did not get anything

Send us the receipt from Apple or Google and tell us which package — we will sort it out.

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Your data

Your photo is sent to our server only for the moment it takes to generate the image and is discarded immediately afterwards — we never keep a copy. Your photo and the generated images stay on your device.

The full details are in our Privacy Policy. To request deletion of any data, or to ask a question about privacy, write to privacy@zenstonellc.com.

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